The most popular and may be the most prevalent work-at-home job is customer service or admin role. Many companies offer work-at-home customer service jobs. The nature of the job might differ according to which industry you are applying for, but the core role would be helping customers or clients and solve their issues.
I have many friends who have previously worked in customer service roles and are now looking for similar jobs at home. So, I am curating a list of companies which regularly look for work-at-home customer service representatives. They might be offered in different roles like chat agents, admin assistant or technical assistant.
You need to keep some things in mind when applying for customer service/admin jobs. They ask for some specified equipment like headsets or laptops. Most of the customer service jobs will also ask for a quiet environment.
These companies might or might not be hiring now, but it is good to keep looking as they do recruit quite often.
This company hires work-at-home customer service agents or call centre agents on a regular basis. It is worth to keep checking their website for recent openings. They also hire bilingual workers and recruit in US, Canada, Australia and U.K.
This company offers customer service and marketing engagement roles. The role is part-time and work-at-home. Fluency in writing, reading, and speaking is a requirement. You need to take a language fluency test and provide some samples related to writing before getting selected for the job. This company hires worldwide.
This company hires customer service agents and social media moderators. They also hire bilingual agents. The roles are available globally in many countries.
This company primarily hires Virtual Assistants, but customer service is one of their service areas. It is a very reputed company with remote positions available on a regular basis. They hire worldwide.
This company regularly employs customer service representatives with an experience in customer service. Telephone skills and computer knowledge are mandatory. They currently have a position available on their website. They hire in many countries such as Asia, Europe, North America and South America.
This company frequently has openings for many remote positions including customer service roles. The responsibilities include answering customer questions via phone, chat and email. They encourage applicants from US, Finland, UK, Germany, Hungary and more.
GitHub has customer service roles sporadically. It also has email support jobs which can be pretty similar to the traditional customer service jobs. The position is entirely remote, and they do hire in other countries apart from the US.
This company recruits customer service agents in the US, UK and Canada. The job description is tech support, sales. You might have to pass a background check for this role.
Zapier is another company which has regular openings for customer service positions. The role is called Customer Champion. They hire remotely in many countries depending on the requirements. They have a Customer Champion for Asia and Australian regions currently available on their website.
Automattic is the company behind WordPress and has many general and technical customer service roles. Usually, the position is called as ‘Happiness Engineer’. A basic familiarity with WordPress would be an added asset when applying for this company.
Another big company hiring chat agents to attend to their customer queries about the hosting. As this is a technical customer service position, it is advisable to have a sound knowledge about hosting. This company mainly hires in the US.
This social scheduling company employs support agents in the US. They have a complete remote staff. Keep an eye on their Careers page to see if they start hiring.
It is widely known that Apple frequently employs for ‘Apple at Home Advisors’ role. This is a customer service position around the technical side. There are many benefits with this position like paid time away, product discounts, etc. You will also get trained before starting the job. They only hire in the US.
This company mainly hires in US and many areas like chat agents, customer service, and sales. Most of the positions advertised are remote.
Another company which regularly hires customer service agents. The job might involve assisting clients in technical issues or sales. This role also has many benefits like paid vacations, medical package and paid training. The position is available only to US residents.
These companies hire from time to time and are well known for hiring remote workers. It can be beneficial if you have some prior experience in this area, but it is not necessary for some companies. Indeed also has many at home customer service roles.
You can visit the Job Leads page for customer service positions and more work-at-home opportunities.
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Do you know about any other companies which offer work-at-home admin roles? Please let me know in the comments.